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Robin, can you please ensure that you are saving your file as UTF-8 encoded file. Some text editors will switch it to Ansi which will break non-Asci characters. If you are still have issue please submit a service request and our support team will help workout any issues
Has this been addressed? Several days ago I could still mass update users, and now (since today) I cannot even use the example file that can be downloaded as an update template, as the process tells me that the headers are not correct...
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