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User Management Ideas Portal

Welcome to the Bentley User Management feedback site. We value your feedback, and our team regularly reviews your ideas and considers them for future improvements to our products and services.

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Created by Sarah Willis-Culpitt
Created on Jul 13, 2026

Email response for federated users who try to reset password

I get quite a few emails / cases from end users who aren't necessarily aware that their organisation is federated and have tried the reset password link when having login troubles, but obviously never received the email. Would it be possible, for federated users, that they receive an email to explain WHY they're not receiving a password reset email, rather than them just receiving nothing?