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User Management Ideas Portal

Welcome to the Bentley User Management feedback site. We value your feedback, and our team regularly reviews your ideas and considers them for future improvements to our products and services.

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Status Needs review
Created by Melvin Backus
Created on Jul 29, 2022

Provide a status message in CONNECTION Client when Orphaned users login to provide an indicator of why applications will not run.

Currently when users are deleted they become orphans and are not associated with any organization, therefore they have no administrator. This is commonly the case when an employee leaves a company.

When one of these users logs in and tries to use an application the application simply refuses to start and there is no indication from the application or in the CONNECTION Client. The CONNECTION Client shows them as successfully logged in.

In the event that this user is rehired by the same company this results in a user who is unable to use the applications and generates a helpdesk event at best, or a frustrated and unproductive user at worst.

While these users can be added back to the organization by the administrator there is no trigger to either the user or the administrator that this needs to be done which forces someone to troubleshoot the apparent application failure. A status alert, either directly to the user via the Connection Client, or to the organization administrators based on the registered email domain, would allow for an event trigger and save considerable time in resolving situation.