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User Management Ideas Portal

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Status Needs review
Created by Steven Nieradka
Created on Apr 28, 2022

Bulk Operations - Update Users: Remove user from entitlement group if it is not present in the csv

We are attempting to use the bulk operation process to manage users’ entitlement groups against internal AD groups. Assigning new entitlement groups to users works well via this process. But if a user is to be removed from a group, the Update Users process does not remove the user from the group, despite the group not being present in the upload csv file.

For example:

User 1 is in Entitlement Groups “A”, “B”, and “C”

We upload an Update Users csv file that now shows User 1 only in Entitlement Groups “A” and “C”. We would like to have them removed from Entitlement Group “B”. The behavior now is no change, User 1 remains in groups “A”, “B”, and “C”.

This could be an enhancement to the Update Users process, or perhaps its own, such as “Remove User Entitlements”